Update: 11/15/2023
This privacy policy
outlines the procedures governing the collection, utilization, sharing, and
safeguarding of personal information obtained by the Drobalexpress.com website
and its associated application (referred to as the "Site,"
"we," or "us"). The purpose of Drobal Express ltd. is to
connect users seeking shipping or delivery services ("Customers")
with individuals offering these services ("Couriers") or affiliated
Courier teams ("Teams"). This policy extends to any mobile
applications developed for use with our services, as well as Team-specific
pages on the Site. The terms "Site," "we," or
"us" in this context also encompass these mobile applications. To
gain insight into our information practices, kindly review the details below.
Your use of this Site implies your agreement with these practices.
Our Information Collection Process
Data Supplied by Your Internet Browser
To enhance your experience,
you are required to provide us with personal information such as your name,
contact number, mailing address, and email ID. Our app may also access your
location information to optimize the service. Similar to many other websites,
we may record information routinely shared by your web browser, including
browser type, language, software and hardware details, visit date and time,
referring webpage, Internet Protocol (IP) address, and associated geographic
location. This data is generally collected anonymously on an aggregate basis.
Additionally, we may
utilize services like Google Analytics for statistical insights into visitor
behavior on this Site, again, in an anonymous manner. It's important to note
that we do not attempt to link anonymous data with personally identifiable
information. For more information about Google Analytics, please click here.
Information furnished by you ( User )
To utilize our service or
get in touch with a Drobal Express member, creating an account on our Site is a
prerequisite. During the account setup, we'll request personally identifiable
information for contact and identification purposes, including your name, phone
number, and email address. Additionally, we may collect demographic details
such as your zip code and allow you to submit extra information to enrich your
Drobal Express profile.
Beyond the fundamental
information required for your account, the extent of information shared in your
profile is at your discretion. We encourage thoughtful consideration of the
information shared, emphasizing the importance of safeguarding your identity
and sensitive details. You retain the flexibility to review and modify your
profile at any time.
Occasionally, we may
organize contests or promotions, prompting the request for a postal mailing
address and other personal information related to the event. It is always your
decision whether to provide personal information for participation in these
events.
Details Regarding Payments
We exclusively accept cash
on delivery as the payment method. As a customer, you will settle payments when
the courier arrives at your doorstep. We collect your address and contact
number to accurately identify the customer.
Details Regarding Other Individuals
As a customer preparing to
ship an item through the Drobalexpress service, we will request details about
the sender's location and contact information, as well as the recipient's
location and contact information for the shipment.
Employment of Cookies and Comparable Technology
Temporary and Long-Term Cookies
In alignment with common
online practices, we employ cookies and similar technologies to monitor the
activities of our users and their chosen services. A "cookie" is a
small alphanumeric text file stored on your computer's hard drive, uniquely
identifying your browser. Both "session" and "persistent" cookies
are utilized. Session cookies are deleted upon leaving our website or closing
your browser, and the data collected aids in enabling specific features,
understanding user interactions, and monitoring aggregate site usage and web
traffic routing.
For users with accounts,
persistent cookies remain on the computer's hard drive between visits. This
ensures that upon returning to our site, we can recall user identities and
preferences. For instance, after logging out, these persistent cookies
facilitate a seamless return to our site without the need for reauthentication.
To enhance our services, we
may permit our business partners, providing services to our site, to place
cookies on your computer for the purpose of analyzing usage data. Importantly,
we restrict these partners from collecting personal information from our
website beyond what is necessary for the services they provide.
Cookie management is within
your control. You can configure your browser to accept, reject, or notify you
when a cookie is set. However, disabling cookies may impact the functionality
of our site, limiting your access to some features.
Web or Online Beacons
Additionally, we may
utilize web beacons or comparable technology to assess the efficacy of our
communications. For instance, if you've chosen to receive our email
newsletters, we might employ technology enabling us to gauge the number of
recipients who opened the message and those who clicked on any included links.
Cookies for Advertising Purposes
We might engage third-party
services, like Google, to display advertisements for our website online. These
third parties could employ cookies to recognize ads relevant to your interests,
such as those based on your recent visits to our site. Their use of cookies
aims to restrict the frequency of ad displays and measure the ads'
effectiveness. If you prefer, you have the option to disable these advertising
cookies by opting out at https://www.google.com/privacy_ads.html.
How We Utilize the Gathered Information
Typically, the information
we gather is employed to deliver our services, analyze and track visitor
engagement on our website, bolster the promotion and support of our services,
and cultivate a knowledge base pertaining to our website users. As outlined below,
specific details you furnish might be accessible to site visitors, and there
could be information sharing between Customers, Teams, and/or Couriers.
Users Enrolled in Drobal Express
Upon registering on our
Site or App, you'll create a user name and profile, both accessible to other
users of our platform. With your explicit consent, we may also share details
about your service usage on third-party sites. For instance, you can choose to
share updates about the services provided through our site on platforms like
Facebook or Twitter.
In the event that you, as a
Customer, post a job, the pickup and drop-off locations' addresses may be
published on the Site, viewable by all Drobal Express Teams or Couriers.
Specifically, if you post a job for a particular Team, the addresses will be
visible on the Site or App solely to that specific Team.
Details for Contact ( User Contact info)
Upon providing us with your
contact details, we'll utilize this information for communication regarding
your use of our service. For instance, once you've engaged in a confirmed
transaction, we'll notify you using the provided contact information.
Furthermore, we'll share your contact details with couriers, facilitating
communication between parties involved in the transaction.
If you grant consent, we
may also employ your email address to send newsletters or information about our
services, along with details about other products or services of potential
interest. You have the flexibility to adjust your preferences at any time, although
opting out of messages related to your service usage is not an available option
User Reviews
We offer you the
opportunity to share testimonials about your experience with our Site. In the
event that you submit a testimonial, we may feature it on this website along
with your name. Should you wish to have your testimonial removed, kindly reach
out to us at support@drobalexpress.com.
Feedback and Ratings
As a customer, you have the
option to rate and review a courier. Your provided rating will be combined with
other ratings, accessible to other registered users of the site. If you opt to
submit a review, it will be posted for everyone to see, accompanied by your
username.
Unidentified Information ( Anonymous info )
The anonymous data
collected on an aggregate basis is utilized to enhance our understanding of
site visitors and refine both our website and product offerings. While we
retain the right to license or sell this aggregated information to third
parties for purposes like industry analysis and demographic profiling, rest
assured that this information will not include personally identifiable details
specific to you.
Recipients of Shipments and Referrals
We offer an email/text
messaging service to alert recipients about the shipment status through the
Drobal Express service. If you choose to provide us with the email address or
contact number of the shipment recipient, we'll send them a notification
detailing the shipment and the anticipated delivery timeframe. Periodically, we
may use the recipient's contact information to send promotional messages about
our services, ensuring the recipient always has the option to decline future
promotional messages.
Additionally, we provide
you with the opportunity to refer potential customers to our Drobal Express
services, allowing you to earn a referral commission. To participate, you need
to provide the potential customer's email address. We include your name in the
promotional message sent to the potential customer, and they always have the
choice to decline future promotional messages.
Rest assured, we do not
share recipient or potential customer contact information with other third
parties for marketing purposes. However, for the purpose of performing delivery
services, we may share this contact information with Teams or Super Teams.
Data Exchanged with Our Business Collaborators
We collaborate with
business partners to assist in the design, operation, and support services for
our Site. In some cases, we may engage companies to manage specific website applications,
provide data storage and processing services, or assist in data analysis. While
these business partners may have access to the personal information we hold, it
is solely for the purpose of performing tasks on our behalf. We strictly
prohibit these partners from independently using the individually identifiable
information we store for commercial purposes, sharing such data with third
parties, or making the information publicly available. It's important to note
that if you establish a separate relationship with any of these business
partners, the information you provide directly to them will be subject to their
terms of use and privacy practices.
Moreover, we may share your
personal information with our trusted business partners or other entities to
provide you with information about goods or services we believe align with your
interests. You have the option to opt out of receiving such communications at
any time. Third-party vendors, including Google, utilize cookies to display ads
based on users' previous visits to Drobal Express. You can disable these
specific cookies, which track prior visits for follow-up advertising, by opting
out at http://www.google.com/privacy_ads.html.
Data Shared with EC Teams ( Enhanced capable Teams )
Teams operating in various
geographic regions may be organized collectively under a larger entity known as
a "EC Team." Any information you provide to the Site may also be
shared with a EC Team, and the EC Team may utilize this information in a manner
consistent with this Privacy Policy, treating it as if they were us.
Business Operational Functions, Law Compliance, and Legal
Proceedings
Your information may be
disclosed without prior notice if we deem it necessary to prevent fraud or halt
activities that are known or suspected to be illegal, unethical, or legally
actionable. This includes situations where compliance with the law, cooperation
with law enforcement or other government requests, response to subpoenas, court
orders, or administrative agency requests is required. We may also release
information to enforce our policies, protect the rights, property, and safety
of our business and others, or when otherwise mandated by law.
In the event of a sale or
merger involving the company, division, or business unit operating this Site,
the information collected may also be transferred as part of such sale or
merger.
The data we gather will be
utilized to consistently enhance our business and refine our website
development. We value your feedback, and your comments and suggestions are
always welcome. Feel free to reach out to us at support@drobalexpress.com with
any comments or suggestions you may have.
Third Party Websites
This site might include
links to other websites managed by companies not affiliated with us.
Additionally, you may have reached this website from a source not operated by
us. We hold no responsibility for the operations of these external sites or the
information they gather from their visitors. If you wish to understand how
another site collects and utilizes your information, we recommend reviewing its
privacy policy.
Modifications to Your Details
The information you share
with us is not fixed; you have the flexibility to review, update, correct, or
delete the personal details in your profile whenever you choose. If you wish to
have your information removed from our records, kindly contact us at
support@drobalexpress.com. We will strive to fulfill your request unless there
is a legal obligation compelling us to retain the record.
Device info
When you utilize your
mobile device to access our services or visit our site for interaction and
information, we may collect details about your mobile device, including
hardware models, device IP address, SDK versions, operating systems and
versions, software, preferred language and country site, internet browser,
unique device identifiers, advertising identifiers, serial numbers, and mobile
network information. Additionally, we may embed markers in the driver app
through storage access to prevent polymorphism.
Our service providers,
third-party collaborators, and ad networks may employ
cross-device/cross-context tracking. For instance, if you use multiple browsers
on a single device or access our services through various devices (such as
desktops, smartphones, and tablets), you may have multiple accounts or profiles
across these contexts and devices. Cross-device/cross-context technology
enables the connection of these accounts or profiles, consolidating data from
different contexts and devices. This includes device information such as
hardware models, operating system details, software information and version,
file names, language preferences, IP address, cookie information, advertising
identifiers, browser version, device settings, and mobile network information.
Recognizing your devices allows us to provide personalized experiences and
advertising across the services you use.
Security Measures for Your Information
If you've registered on
this Site, it's crucial to safeguard your user ID and password to prevent
unauthorized access. Stay vigilant against phishing scams and similar identity
theft schemes. Rest assured, we will never request your credit card
information, account ID, login password, or national identification numbers
through non-secure or unsolicited emails or telephone communications.
In the event of a security
breach involving your personal data that necessitates notification, we commit
to informing you promptly. This notification may occur through email or a
conspicuous posting on this Site. We will act without unreasonable delay,
considering the legitimate needs of law enforcement and taking necessary
measures to assess the breach's scope and restore the reasonable integrity of
the data system.
For any security-related
queries on our website, feel free to reach out to us at
support@drobalexpress.com.
Maintaining Data Accuracy and Storage
The information collected
about you is utilized exclusively for the purposes for which it is gathered and
in alignment with this policy. We retain the information provided to us for a
duration we deem necessary for our business objectives and in compliance with
applicable law.
Modifications to This Policy
As our business evolves and
relevant regulations undergo changes, we retain the right to modify this
policy. Any alterations will be communicated by posting the revised version on
this Site. Should such changes allow for additional uses of information
collected about you, we will furnish you with a meaningful way to opt out of
those additional uses.
Information Governed by Laws in Bangladesh
Drobal Express is based in
Dhaka, Bangladesh, and operates its website from there. Depending on your
location, the information you provide and that is collected by this Site may be
stored on servers situated outside your state, province, country, or other
governmental jurisdiction. In such cases, the privacy laws applicable may not
offer the same level of protection as those in your home jurisdiction. If you
are situated outside Bangladesh and opt to provide information to us, please be
aware that we transfer personal information to other countries and process it
there. Your use of this website implies your consent to this transfer and
processing of data.
Children
Although our Site is open
for everyone to explore, registration and service usage require adulthood. We
do not intentionally collect information about individuals under the age of 18.
If you are a parent and believe that we have inadvertently collected
information about your child under the age of 18, please reach out to us at
support@drobalexpress.com. Provide your child's name and address, and we will
promptly delete the information we have about your child from our records in
accordance with the Children's Act of 2013.
This Policy Is An Agreement
By accessing this Site, you
acknowledge and accept the practices outlined in this Privacy Policy.
Contacting Us
Feel free to reach out to
us at support@drobalexpress.com if you have any questions or comments regarding
our policies or practices.